FREQUENTLY ASKED QUESTIONS - TEMPLATES

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1. What are the advantages of purchasing a website template?

The major advantage is price: You get a high quality design for just $20-$70. You don't have to hire a web designer or web design studio. Second advantage is time frame: It usually takes 5-15 days for a good designer to produce a web page of such quality.

2. What do I receive when I order a template?

After you complete the payment via our secure form, then you will receive a confirmation email with link(s) to download .zip(s). The .zip file(s) contains the following: PSD file(s), HTML file(s), fonts and advanced clipart library.

You will need unzipping software to open the .zip archive. Windows users may visit www.HotScripts.com or www.WinZip.com. Mac users may visit www.StuffIt.com.

3. In what formats are your templates available?

Website templates are available in Photoshop and HTML formats. Fonts are included with Photoshop file. In most templates HTML is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.

4. What am I allowed and not allowed to do with the templates?

You may:

5. What is the difference between unique and non-unique purchase?

NON-UNIQUE PURCHASE:

Non-exclusive purchase means that other people can buy the template you have chosen some time later.

UNIQUE PURCHASE:

Exclusive purchase guarantees that you are the last person to buy this template. After an exclusive purchase occurs the template is being permanently removed from the sales directory and will never be available to other customers again. Only you and people who bought the template before you will own it.

6. Is it reasonable to make unique purchase of template that was already purchased before?

Yes. Because there is very small chance that you will find the same design on the net. There are more than 3,000,000,000 webpages online now according to statistics on www.google.com.

7. Is the license a one-time fee payment?

Yes, the payment for your template is a one-time fee without any additional charges. After purchasing you may use the template as many times as you need for one website.

8. Is it possible for me to pay one price and have access to all downloads for a certain amount of time?

Sorry, we do not provide membership based services.

9. I would like to make payment by company check. Is that possible?

Please use MoneyBookers payment option. They accept payments by check

10. Is there any return policy?

Since our company is offering non-tangible irrevocable goods we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read 'sources available' section. We only make exceptions with this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.

11. I ordered a template but haven't received the download information.

In this case please contact our Billing Department via support chat or e-mail (billing@template-help.com).

12. I was billed twice. I received 2 emails from merchant

Make sure that these charges have different order IDs. If it is so, contact our billing department.

13. Is it possible to reactivate my download link if it was deactivated after 3 days?

Yes. Please contact our billing department and they will reactivate your link.

14. I would like to purchase a template, but it is not available on the site anymore.

The template has been sold out for exclusive price. Look for similar templates in our collection!

15. How can I modify a template to suit my particular website?

Please visit our Help Center Section to get detailed information.

16. Are your templates Microsoft FrontPage compatible?

Most of templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage. Please check the 'sources available' field in the template preview window.

17. What is Adobe Photoshop?

Adobe Photoshop is the world's most popular graphics editing package. You can find more info about Photoshop and download a free trial version at Adobe website.

18. What software do you recommend for making HTML?

We think that Macromedia Dreamweaver is the best.

19. How can I modify flash portion of the template?

You need to use Macromedia FlashTM to edit animated part of the template. Please visit the site of the developer: http://www.macromedia.com/software/

20. When I try to open the flash fla file, I get an error Unexpected file format.

This means that .fla file is incompatible with your Flash version. Please install Flash MX to edit this file or get in touch with our support personnel to have the file converted to appropriate version.

21. Can I edit flash template in Swish?

No. Our flash templates can be edited only with Macromedia FlashTM

22. Can I change the pictures on the flash animated website and put my own pictures instead?

Yes, you can.

23. What is the best place to find photos/images for modification of my template?

We recommend you to purchase images from www.gettyimages.com.

24. I was wondering if you could give me the contact info for a particular designer?

Sorry, our corporate policy prohibits direct contacts with contractually oblidged designers.

25. Is it possible to use your templates to develop websites for my customers?

Yes. It is perfect for designers who want to offer their customers a high-quality design and also save time and money. Mind that when you purchase the template with oridnary or exclusive licence you're entitled to create only one project (one domain name).

26. Can I put low resolution thumbnails of templates on my website for my clients to choose designs?

Yes, of course.

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FREQUENTLY ASKED QUESTIONS - FLASH INTROS

1)   Are the flash intros here really free ?
Ans.>>   Yes...100% FREE
The only "catch" ( if you are still looking for one ) is we put a small link on the flash intros back to our site. A small price indeed. Would you not agree ?
You may use as many items as you like providing, the links remain intact. We do offer the "option" of purchasing a flash intro or customizing it for your website, for a modest fee.

2)   How can we get your link removed from the free intros ?
Ans.>>  Just contat us. There is a modest fee for this service [ $5.95 ].

3)  How can I install your intros on my website ?
Ans.>>   Generally, just upload the downloaded files to your website [ be sure to de-compress or unzip the files first ] ( refer to install text included with intros ) Then save your "old index file" in a safe place for use later. PHP users and dynamic web page users may need special linking directions. It would be best to check with your webhost first. 

Note1:  All our intros are linked the same way and thus can be used on any of your sites. They are are linked to any page in your website named "main.html" (quotes mine). The intro must be your "index" page (the file that is displayed when your URL link is clicked....your landing page) and hence you need to re-name your "old index" file to "main.html" (not the title) the folder. Be SURE to save the old index file in case of errors....stash it somewhere on your computer so that you can easily find it.

Note2: Microsoft Frontpage Users...If you are uploading using frontpage publisher, your index file uses the (.htm) extension, therefore, you will need to re-name the index.html from me to "index.htm"...the extension is different!!! Then, re-name your old index.htm file to main.html ( note...the different extensions ".htm" and ".html" ) they are not the same.

4) My website does not have a file named index.html, now what can I do ? Can I still use the intro ?
Ans.>>  Yes!   Find the file that is displayed when you click on your URL link. Some sites name this file "Home Page" or something similar. Whatever the name is, change that file to "main.html"... If their index page uses the extension ".htm" rather than ".html" you will need to re-name the index file you get from us to "index.htm"
( not the title in html....rather,the folder or file itself ).

5)  What if I just cant get the intro installed? Can you help ?
Ans.>>  Yes! We can install it for you. However, we will need your url login address, login name, and password. Be sure they are correct. There may be a fee for this service, based on the time needed to complete this task.Simple installs are usually free.

6)  Some visitors say they cannot see the flash images....why ?
  Ans.>>  Have them check this link for the latest flash plug-in...it is free !!!
Get Flash Player

7)  Can I use your flash intro with a "free" host such as Geocities, Tripod, Homestead, etc... ?
  Ans.>>  No.... if you use their "web-site-builder" it WONT work, otherwise, it works perfectly. This also applies to some paid hosts such as "Verizon" who create a website for you using "their" templates.

8)  Can I make any changes myself to the free intros ?
  Ans.>>  YES! You can change the background color & size by making modifications to the code in the html file.

9)  Do you have a single .FLA file that can be edited ?
  Ans.>>  YES.... The available .FLA files can be found  HERE.
These are included free with the purchase of Flash 4D Pro, but are offered by us, individually free
or as a package. [ $29.95 ]

Note: However, most of our free flash intros DO NOT have a single .FLA file !
They are created by utilizing Trendy Flash ®  Intro Wizard ®  Websmartz ®  and Swish ®
or a combination of these programs, which may use multiple editable files. We sometimes use Macromedia Flash. ®

10)  What payment options do you have ?
  Ans.>>  Currently we use PayPal

11)  Besides the free flash intros, what are "custom flash intros" ?
  Ans.>>  The "custom flash intros" are not a "free" download. They are available for customization, by us only ! (Your satisfaction is guaranteed, as always). It is [$39.95] per intro for this service. We do have .FLAs available, if you want to work on your own. They can be found  Here. Also editable flash intros [ with just a text file ] HERE

12)  Do you have any flash intros we can edit with just a text file ?
  Ans.>>  Yes we do. (Your satisfaction is guaranteed, as always).They can be found  Here. When you purchase these flash intros [ $9.95 ] you edit only one text file....the "Data.xml" file. You just right-click on the XML file and open it in notepad [or if you prefer your favorite html editor]. Then simply edit the "keywords" etc. to your taste. Be sure to "save" your changes as a XML file....NOT a text file ! So it should still be named "Data.xml". Once satisfied, upload all files [ leaving all folders intact, if any ] to your webserver. Keep in mind the changes made to your current index file. See #3 above

Note: How many keywords you may use is pre-set by the software. So, if it uses 4 keywords, then that is the max you can have.
You may adjust the color,size,transparey,rotation etc...of the keywords. With just a small amount of experimentation, you will discover more things you may change, for example, the redirect URL and music. Save your original "data.xml" file to refer to in case errors are made during editing.

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